Frequently Asked Questions

Simply browse our chalets, select your dates using the availability calendar, choose your catering option, add any extras like ski passes, and complete your booking through our secure checkout. You'll receive instant confirmation via email.

For peak season weeks (Christmas, New Year, February half-term), we recommend booking 6-12 months in advance. For other weeks, 2-3 months is usually sufficient, though last-minute availability can sometimes be found.

Most chalets operate on a Saturday-to-Saturday basis during peak season. Some properties offer flexible arrival days during off-peak periods. Check the individual chalet listing for specific details.

Yes. You can add extras such as ski passes and equipment rentals before arrival. Changes to your dates or the number of guests are subject to availability and must always be discussed with your chalet manager in advance. Additional costs or amendment fees may apply, so please contact us as early as possible if you would like to make any changes to your booking.

What’s included depends on whether you book a catered or self-catered chalet. With catered stays, most services and essentials are included, making your stay as easy and comfortable as possible. For self-catered chalets, certain items and services such as bed linen, towels, end-of-stay cleaning or wellness facilities may come at an additional cost. Facilities also vary between properties, with many chalets offering extras such as hot tubs, saunas, ski rooms and boot warmers. Please check the individual chalet listing for exactly what is included in your stay.

Standard check-in is from 4:00 PM and check-out is by 10:00 AM. Some chalets offer early check-in or late check-out upon request, subject to availability.

Most chalets include free parking. Some properties in pedestrianized areas have parking in nearby covered car parks. Check the amenities list on each chalet page for specifics.

Our catered stays are designed to make your ski holiday as relaxed as possible. Catering generally includes breakfast, afternoon tea with homemade cake, and a freshly prepared evening meal with drinks on 6 days of your stay. The exact catering package can vary slightly between chalets, including the number of courses and drinks provided. There is normally one staff day off per week, when no dinner service is provided. Please check the individual chalet listing for the exact catering package included with your stay.

Absolutely! Our chefs can accommodate most dietary requirements including vegetarian, vegan, gluten-free, and allergies. Please inform us of any requirements when booking so we can prepare accordingly.

All our resort locations have excellent restaurant options, from traditional Savoyard cuisine to fine dining. Your chalet manager can provide recommendations and help with reservations.

Yes! You can pre-order your ski passes through YourMountain.Life at least 3 days before your first ski day. Your ski passes will be ready and waiting for you at the chalet when you arrive. No need to queue at the ticket office, just grab your ski pass and head straight to the slopes!

We work with SkiDoc to make ski and snowboard rental as easy as possible. Simply pre-book your equipment and it will be delivered directly to your chalet. A personal ski technician will fit everything at your accommodation on arrival, so there’s no need to visit or queue at a rental shop. If something doesn’t fit or you would like to change your equipment during your stay, SkiDoc can arrange a free swap. At the end of your holiday, they collect the equipment directly from your chalet.

Yes! We can help you arrange ski or snowboard lessons with one of our trusted local ski school partners. Whether you’re looking for private lessons, group lessons or instruction for children, we can help you find the right option for your group. We recommend booking lessons well in advance, especially during school holidays and peak weeks, as availability can fill up quickly.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as bank transfers. A 3% processing fee applies to card payments.

Yes, a 30% deposit is required to confirm your booking. If you book within 10 weeks of arrival, the full amount is due at the time of booking.

Yes, a €500 security deposit applies to self-catered stays. The deposit is released automatically 2 days after check-out, provided no damage has occurred.

For direct bookings, the following cancellation charges apply: More than 10 weeks before arrival: Loss of deposit (30%) 6–10 weeks before arrival: 50% of the total booking cost 2–6 weeks before arrival: 75% of the total booking cost 2 weeks or less before arrival: 100% of the total booking cost If you booked through a third-party platform, the cancellation policy of that platform applies instead.

Yes, we strongly recommend comprehensive travel insurance that covers cancellation, medical expenses and winter sports. For skiing and snowboarding, we also recommend Carré Neige, a local insurance specifically designed to provide cover and assistance in the event of an accident on the slopes.